Strayboots Customer Care

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Knowledge Base

  1. Most Frequently Asked 

    1. How does it work?
    2. How do I start the tour?
    3. How far in advance do I need to buy tickets? (Can I buy and play on the same day?)
    4. How long does it take to play?
    5. Do I need to buy a ticket for everyone in my group?
  2. User Accounts 

    1. What are user accounts?
    2. How do I create an account?
  3. General 

    1. What is a Strayboots tour?
    2. How long does each tour take to play?
    3. What do I need to play?
  4. Daily Deal Vouchers 

    1. I bought a Strayboots voucher from a deal site. Now what?
    2. What do I do if it says that my voucher code doesn't exist?
    3. How long do I have to use my voucher?
    4. When should I redeem my voucher?
    5. What do I do if my voucher is expired?
  5. Purchasing Tickets 

    1. How do I purchase tickets?
    2. How are tickets priced?
    3. How long after I purchase tickets do I have to play?
    4. What payment methods do you accept?
  6. Teams 

    1. How many phones can I activate on my team?
    2. How many people should be on a team?
    3. What is the difference between a Captain and a Teammate?
  7. Getting Started 

    1. Where do I go to start my tour?
    2. Do I need to make a reservation or select a specific time I want to play?
    3. Once I start, how long do I have to play?
    4. Is there a specific time of day or day of the week I have to play?
    5. Do I need to be physically standing in the right place before I can activate?
  8. Playing a Strayboots Tour 

    1. Once I start playing, do I have a time limit for completing a tour?
    2. What if I have trouble with my phone or it runs out of batteries during a tour?
  9. Cellphones & Playing Options 

    1. What's the best way to play a Strayboots tour?
    2. What if I don’t have an iPhone or Android device?
    3. If I'm from another country can I still play?
    4. Is my phone compatible with your app?
  10. Credits & Refunds 

    1. What’s your refund/return policy?
  11. All articles 

    1. How does it work?
    2. What is a Strayboots tour?
    3. I bought a Strayboots voucher from a deal site. Now what?
    4. How do I purchase tickets?
    5. How many phones can I activate on my team?
    39 articles 

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